Privacy Policy for Lucky Restaurant

Effective Date: April 14, 2026
Last Updated: April 14, 2026

Lucky Restaurant (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order (online, by phone, or in person), or interact with us directly.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect information about you in a variety of ways, depending on how you interact with us.

a. Personal Data You Provide Directly
When you place an order, make a reservation, or contact us, we may collect:

  • Your name

  • Delivery address or pickup time

  • Email address

  • Telephone number

  • Special instructions or dietary preferences for your order

  • Payment information (processed securely through our payment partners)

b. Information from Third-Party Ordering Platforms
When you place an order through our website or a third-party delivery partner (such as a food delivery app), we receive your name, contact information, order details, and delivery address from that platform to fulfill your order. These platforms have their own privacy policies, which we encourage you to review.

c. Information Collected Automatically
When you visit our website, we may automatically collect:

  • Your IP address

  • Browser type and version

  • Device information

  • Pages you visit and time spent on our site (using cookies and similar tracking technologies)

d. In-Store Information (If Applicable)
If you dine in or visit us for pickup, we may collect your name and contact information for waitlists, reservations, or feedback purposes.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Process and Fulfill Your Orders: To prepare your food correctly, arrange delivery or pickup, and communicate with you about your order status.

  • Customer Service: To respond to your inquiries, complaints, or feedback.

  • Improve Our Services: To understand customer preferences, analyze order trends, and enhance our menu and operations.

  • Marketing & Promotions: To send you offers, newsletters, or updates about Lucky Restaurant (only if you have opted in to receive such communications). You may opt out at any time.

  • Legal Compliance: To comply with applicable laws, regulations, or legal requests.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

  • With Delivery Partners: If you request delivery, we share your name, address, phone number, and order details with our third-party delivery service providers to complete the delivery.

  • With Service Providers: We may share information with vendors who help us operate our business, such as payment processors, website hosting services, or email marketing platforms. These providers are contractually obligated to protect your information.

  • Legal Obligations: We may disclose your information if required to do so by law, subpoena, or legal process, or to protect the rights, property, or safety of Lucky Restaurant, our customers, or others.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our website may not function properly without cookies.

5. Data Security

We take the security of your personal information seriously. We implement reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, or disclosure of your data. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your location (e.g., if you are in a jurisdiction with data protection laws such as the EU’s GDPR or Pakistan’s applicable laws), you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we correct inaccurate or incomplete information.

  • Deletion: Request that we delete your personal data, subject to certain legal exceptions (e.g., we may need to retain data for tax or legal compliance).

  • Restriction or Objection: Request that we restrict or stop processing your data in certain circumstances.

  • Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the information in Section 8 below. We will respond to your request within the timeframes required by applicable law.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal compliance purposes).

8. Children’s Privacy

Our services are not directed to individuals under the age of 13 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

9. Third-Party Links

Our website or communications may contain links to third-party websites (e.g., delivery platforms, payment processors). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read the privacy policies of any external sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be indicated by an updated “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Lucky Restaurant
Address: Shop 1 Alamgir Rd, Bahadurabad Bahadur Yar Jang CHS, Karachi 75400
Phone: +92 311 9345033
Email: luckyresturant1960@gmail.com